Find answers to common questions about orders, shipping, returns, and more. We’re here to help you shop with confidence.
Product & Availability
Yes, all products sold on our website are 100% original and directly provided by SAPPUN Indonesia
Please refer to our size chart available on each product page. If you need further assistance, our customer service team will be happy to help
Some popular items may be restocked
Unfortunately, once your order has been confirmed, we are unable to change or cancel it. Please double-check all information before completing your purchase
Shipping Information
For local (Indonesia) deliveries, shipping takes approximately 2–5 business days depending on your area
We partner with trusted courier services such as JNE, Sentral Cargo, Paxel and others to ensure reliable delivery
Shipping fees are calculated based on your delivery address and will be shown during checkout. Free shipping is available under certain conditions or during special promotions
Yes, once your order is shipped, you will receive a tracking number via orders menu on the website
Returns & Exchanges
Yes, returns or exchanges are accepted within 7 days after the product is received, as long as the item is unused and in original packaging. Please read our return policy for more details
For exchanges due to size or preference, the return shipping fee is borne by the customer. If the item is incorrect or damaged, we will cover the shipping cost
Once we receive the returned item, processing will take approximately 3–5 business days
Promotions & Vouchers
Yes, we offer special promotions from time to time. Please subscribe to our newsletter or follow us on social media for updates
You can enter your voucher code at the checkout page before making payment. Ensure the code is still valid and meets the terms and conditions
No. Only one voucher code may be used per transaction, unless stated otherwise in the promotion terms.
Payment
Mostly all payment method we available, you can check here
Yes, all transactions on our website are encrypted and processed securely
Please allow a few minutes after completing your payment. If the confirmation does not appear within an hour, contact our customer service with your payment proof
Offline Stores
Yes, we currently have official SAPPUN stores located in selected malls in Indonesia. Coming soon..
Absolutely. Our offline stores provide fitting areas and our staff will assist you in choosing the right size and style
In general, prices are the same. However, certain promotions or discounts may be exclusive to either online or offline channels
Currently, store pickup is not yet available. All online orders are shipped directly to your address. We will notify customers once in-store pickup becomes available
Our offline stores carry a curated selection of our collection. For full availability and size options, we recommend checking our online store